Protection of Personal Information Act

POPIA privacy policy

Exactly what personal information we collect, why, how long we keep it, and how to exercise your rights.

01

Who we are

TandoHost is a division of Tando Business Solutions (Pty) Ltd, registration number 2022/456789/07, based at 12 Long Street, Cape Town. Lerato Mokoena is the Information Officer.

02

Information we collect

Depending on the product, this may include contact details, business details, site content, address information, support messages, and technical information needed to secure the service.

  • Site-builder details and business information
  • Hosting, email, and domain details
  • Support ticket content
  • First-party security and usage data
03

Lawful basis

We rely on contract performance, legitimate interest for security, legal obligations for financial records, and consent for optional marketing.

04

Retention and security

Active account data is kept while your account is open. Financial records are retained for legal requirements, and other data is deleted or anonymised when no longer needed.

05

Your rights

Request access, correction, deletion, objection, or a portable export by emailing popia@tandohost.co.za. We aim to respond within seven business days.

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